Refund Policy

Refund Policy

Right of withdrawal
The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

Since we work with a fully automated system, orders are shipped immediately upon receipt. Unfortunately, therefore, we cannot stop the delivery process until the goods have been delivered and a refund cannot be made until the goods have been received.

To exercise your right of withdrawal, you must inform us (support@be-smartech.de) by means of a clear statement of your decision to withdraw from the contract. The withdrawal is completed when we have received the physical goods. The cost of returning the goods will be borne by the buyer.

Return of goods in shipment
Since our goods are shipped from Asia, there may be longer shipping times over which we have no control. Please wait until you receive the goods and send them back to us. Of course, you can also notify us of your cancellation in advance.

To ensure the fastest possible return, please send us a shipping confirmation with tracking number.

An early refund is possible at the earliest 16 weeks after receipt of the order, if the goods have not yet arrived.

The consequences of the cancellation
If you revoke this contract, we must refund all payments we have received from you, with the exception of delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your revocation of this contract and the return of the goods. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.


Cancellation form
If you wish to revoke the contract, please fill out and return this form.

Receiver of the withdrawal:
E-mail: support@be-smartech.de

Return address:
BE commerce Limited
Suite C, Level 7, Wolrd Trust Tower
50 Stanley Street
Central
Hong Kong

I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________
Name of the consumer(s)

________________________________________________________
Address of the consumer(s)

________________________________________________________
Signature of the consumer(s) (only in case of paper communication)

_________________________
Date

(*) Delete where not applicable


The cost of returning the goods shall be borne by the buyer.